Return and Repair Policy

In the event that an item, part or component is found to be defective or faulty please contact LISMAR via E-mail prior to shipment. Please make sure that contact details, serial number of the system and description of the defect are provided. For repair, please do not send any items until a response has been received from our service department.

To ensure quick and hassle-free repairs and maintenance of our products, please observe the following:

Repair Time
We will perform the requested repair upon your approval of the cost estimate. Repairs are generally completed within two weeks. In some cases where replacement parts have to be produced, repairs may take longer.

Repair Costs
Repair costs are individually calculated in accordance with the replacement parts and labour time required. Therefore, the repair costs cannot be estimated until the product has arrived at our site.

Shipping Costs
We will cover the return transport costs on products repaired under warranty. For all other transport costs the sender will be responsible. We will accept no costs for any freight collect shipments, the sender will receive an invoice for any occurring charges which may amount.