Product Return

RETURN AND REPAIR POLICY

In the event that an item, part, or component is found to be defective or faulty, please contact LISMAR at [email protected] prior to shipment. Please make sure your contact details, the serial number of the system, and a description of the defect are included. For repairs, please do not send any items until a response has been received from our service department.

Contact Us

To ensure quick and hassle-free repairs and maintenance of our products, please observe the following:

REPAIR TIME

We will perform the requested repair upon your approval of the cost estimate. Repairs are generally completed within two weeks. In some cases (where replacement parts have to be produced), repairs may take longer.

REPAIR COSTS

Repair costs are calculated on a case-to-case basis in accordance with the replacement parts and labor time required. As such, the repair costs cannot be estimated until the product has arrived at our site.

SHIPPING COSTS

We will cover the return transport costs on products repaired under warranty. For all other transport costs the sender will be responsible. We will accept no costs for any freight collect shipments; the sender will receive an invoice for any charges that occur.